Privacy Policy

At CreateJet, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We collect information that you voluntarily provide to us when registering for our services, expressing an interest in obtaining information about us or our products and services, or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us, but typically includes:

• Personal Identifiers: Name, email address, phone number, postal address, and IP address
• Account Information: Usernames, hashed passwords, account preferences, and user-generated content
• Payment Information: Credit card details, billing address, and transaction history (processed through Stripe)
• Business Information: Company name, industry, size, and business type
• Device Information: Browser type, operating system, hardware model, and unique device identifiers
• Usage Data: Information about how you interact with our platform, including:
  • Templates viewed, downloaded, and customized
  • Features and tools used within the platform
  • Time spent on various pages
  • Click patterns and navigation paths
  • Session duration and frequency of use
• Marketing Data: Marketing preferences, survey responses, and feedback
• Communications: Emails, chat messages, and support tickets
• Social Media Data: Information from connected social media accounts (if you choose to link them)

2. How We Collect Your Information

We collect information through various methods, including:

• Direct Interactions: Information you provide when signing up, completing forms, or contacting us
• Automated Technologies: Cookies, web beacons, pixel tags, server logs, and other tracking technologies
• Third-Party Sources: Business partners, analytics providers, and advertising networks
• Public Sources: Publicly available data from social media profiles and business directories

3. How We Use Your Information

We use the information we collect for various business purposes, including:

• Service Provision:
  • Creating and maintaining your account
  • Providing access to our template library
  • Processing transactions and subscriptions
  • Fulfilling our contractual obligations to you
• Platform Improvement:
  • Enhancing our user interface and user experience
  • Developing new features and functionality
  • Troubleshooting issues and debugging
  • Analyzing usage patterns to optimize performance
• Personalization:
  • Recommending templates based on your industry and preferences
  • Providing customized content and experiences
  • Remembering your settings and preferences
  • Creating industry-specific resources and guides
• Security and Fraud Prevention:
  • Protecting against unauthorized access
  • Detecting and preventing fraudulent transactions
  • Monitoring for suspicious activities
  • Verifying identity for account recovery
• Communication:
  • Sending service announcements and updates
  • Providing customer support
  • Responding to your inquiries
  • Sending renewal notifications and billing information
• Marketing and Promotion:
  • Sending promotional emails about new features or offers
  • Conducting surveys and gathering feedback
  • Measuring the effectiveness of our marketing campaigns
  • Retargeting visitors with relevant advertisements
• Business Intelligence:
  • Analyzing template performance across industries
  • Identifying trends in advertising effectiveness
  • Creating aggregated insights about ad performance
  • Understanding user behavior to improve our services
• Legal Compliance:
  • Complying with tax and financial record-keeping requirements
  • Responding to legal requests and preventing harm
  • Establishing, exercising, or defending legal claims
  • Fulfilling regulatory obligations

4. Cookies and Tracking Technologies

We use cookies, web beacons, tracking pixels, and other tracking technologies on our platform to help customize the platform and improve your experience. These technologies help us:

• Keep you logged in between sessions
• Remember your preferences and settings
• Understand how you navigate our platform
• Analyze which features and templates are most popular
• Measure the effectiveness of our marketing campaigns
• Detect and prevent fraud and security issues

Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the platform. For more detailed information about how we use cookies, please see our Cookie Policy.

5. Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment Processing: Stripe processes subscription payments and stores payment information
• Email Services: We use email service providers to send transactional and marketing emails
• Analytics: We use analytics providers to understand how users interact with our platform
• Hosting: Our platform is hosted on cloud infrastructure providers
• Customer Support: We use customer support tools to help address your inquiries
• Marketing: We work with marketing tools to manage campaigns and communications
• Design Tools: Integration with Figma and Canva for template customization

These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

Specifically, we retain:

• Account information for as long as your account is active, plus a reasonable period thereafter
• Financial records for the period required by tax and accounting regulations
• Usage data for up to 24 months to support our analytics and platform improvement efforts
• Communication records for up to 36 months to maintain service continuity

7. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

8. International Data Transfers

We are based in the United Kingdom, and your information may be processed in countries where data protection laws may differ from those in your country. By using our service, you consent to the transfer of your information to countries outside your country of residence, including the United States, which may have different data protection rules than those of your country.

9. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to request copies of your personal information
• Rectification: The right to request that we correct inaccurate information about you
• Erasure: The right to request that we delete your personal information in certain circumstances
• Restrict Processing: The right to request that we restrict the processing of your information
• Data Portability: The right to receive your personal information in a structured, commonly used format
• Object: The right to object to our processing of your personal information
• Withdraw Consent: The right to withdraw your consent at any time

To exercise any of these rights, please contact us at privacy@createjet.co.

10. Children's Privacy

Our service is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@createjet.co